HERRIE CROCHET / RAPTO

□ About shipping charges <br/>If the total price of all products is 16,500 yen (tax included) or more, shipping is free nationwide.
If the total product price is less than 16,500 yen (tax included), the following shipping charges will apply.

[Hokkaido] 1,000 yen Hokkaido

[Tohoku, Kanto, Shinetsu, Hokuriku, Tokai] 670 yen Aomori Prefecture Iwate Prefecture Miyagi Prefecture Akita Prefecture Yamagata Prefecture Fukushima Prefecture Ibaraki Prefecture Tochigi Prefecture Gunma Prefecture Saitama Prefecture Chiba Prefecture Tokyo Kanagawa Prefecture Yamanashi Prefecture Niigata Prefecture Nagano Prefecture Toyama Prefecture Ishikawa Prefecture Fukui Prefecture Gifu Prefecture Shizuoka Prefecture Aichi Prefecture Mie Prefecture

[Kinki] 750 yen Shiga Prefecture Kyoto Prefecture Osaka Prefecture Hyogo Prefecture Nara Prefecture Wakayama Prefecture

[Chugoku/Shikoku] 850 yen Tottori Prefecture Shimane Prefecture Okayama Prefecture Hiroshima Prefecture Yamaguchi Prefecture Tokushima Prefecture Kagawa Prefecture Ehime Prefecture Kochi Prefecture

[Kyushu] 1,000 yen Fukuoka Prefecture Saga Prefecture Nagasaki Prefecture Kumamoto Prefecture Oita Prefecture Miyazaki Prefecture Kagoshima Prefecture

[Okinawa] 1,040 yen Okinawa Prefecture

□ About shipping method <br/>Products will be delivered within Japan via Japan Post within 1 to 3 business days.
Shipping is only available on weekdays.
If you choose to pay by bank transfer, your order will be shipped after the transfer has been confirmed.
※You can not specify the delivery company.
*We do not ship to post offices.

□ Regarding specifying a delivery date <br/>If you would like to specify a delivery date, please specify the date on the cart screen.
You can specify the delivery date and time from 3 to 15 days later.
Unless otherwise specified, we will arrange for delivery on the earliest possible date.

□ Regarding delivery time slots <br/>Please choose from the six options below.
Morning (8:00-12:00)
・12:00-14:00
・14:00-16:00
・16:00-18:00
・18:00-20:00
・19:00-21:00

*Please note that it may take longer than usual to deliver to Hokkaido, Kyushu, Okinawa, and other remote islands and remote areas.
*If you are not at home on the delivery date, the delivery company will leave a notice of absence and take the product back.
Please contact the contact details provided on the delivery notice and instruct us to redeliver the parcel.

□ About cash on delivery shipping <br/>If an item shipped using cash on delivery as the payment method is not received by the customer and exceeds the storage period of the delivery company, and is returned to us, your order will be canceled.
We will reship the item only upon request, but shipping costs will be added to the total amount paid at the time of order.

□ About gift wrapping
We offer gift wrapping service for 350 yen (tax included).
On the product page, check the box for "Add gift wrapping" and click the "Add" button.
To order just the gift wrapping kit, click here .

You can pay by one of the following methods:

□ Credit card (VISA, MasterCard, American Express, JCB)
Payment can only be made in one lump sum.
*Depending on your credit card, revolving payments may be required.

□ Apple Pay
This is a payment method that allows you to make purchases using the address and payment information registered to your Apple Pay account.
After selecting your payment method, follow the instructions of the payment service to make the payment.

□ Google Pay
This is a payment method that allows you to make purchases using the address and payment information registered in your Google Pay account.
After selecting your payment method, follow the instructions of the payment service to make the payment.

□ Amazon Pay
This is a payment method that allows you to make purchases using the address and payment information registered to your Amazon account.
After selecting your payment method, follow the instructions of the payment service to make the payment.

au PAY
This is a payment method that allows you to make purchases using the payment information registered in your au ID. You will need to download the app you want to use in advance.
After selecting your payment method, follow the instructions of the payment service to make the payment.

□ Rakuten Pay
This is a payment method that allows you to earn and use "Rakuten Points" when making a payment by using the address and payment information registered to your Rakuten ID.
After selecting your payment method, follow the instructions of the payment service to make the payment.
*Rakuten Points can only be earned when paying with Rakuten Card, Rakuten Points, or Rakuten Cash.

□ Pay Later
This is a payment method that can be used with just an email address and mobile phone number. No prior registration or credit card is required. Payment is made in one lump sum payment the following month. The amount used for one month will be confirmed on the 1st of the following month and will be notified by email and SMS.

□ Smartphone payment (QR code)
PayPay , LINE Pay , and Merpay are available.
You will need to download the app you want to use in advance.
After completing your order, scan the QR code with your payment app to complete the payment.
If you do not pay immediately, your order will be automatically cancelled.

□ au PAY
This is a payment method that allows you to make purchases using the payment information registered to your au ID.
You will need to download the app you want to use in advance.
After selecting your payment method, follow the instructions of the payment service to make the payment.

□ Convenience store payment <br/>After you have completed your order, we will send you an email notifying you that your order has been received.
This email will contain the "payment slip number" and "receipt number" required for payment, as well as instructions for paying at the convenience store.
Please follow the instructions and make payment at a convenience store within 5 days of your order date.
Please note that the payment fee of 190 yen will be borne by the customer.
The following six types of convenience stores can be used for convenience store payments on this site.
Lawson, Ministop, Family Mart, Seven-Eleven, Daily Yamazaki, Seico Mart

□ Bank transfer <br/>After completing your order, please refer to the account information provided in the order completion email and make payment within 5 days from the order date.
When making a bank transfer, please be sure to enter the "Order Number" listed in the "Order Confirmation" email we will send you after you have completed your order in the remitter's name field.
Please note that transfer fees will be borne by the customer.
Please note that if the deadline is exceeded, your order will be automatically cancelled.

□ If you select "Cash on Delivery" via Japan Post , the following "Cash on Delivery Fee" will be charged in addition to the "Total Price" displayed on the screen.
Please pay the total amount plus the COD fee to the delivery person.

Under 30,000 yen: 330 yen (excluding tax 300 yen)
Under 100,000 yen: 550 yen (500 yen excluding tax)
Under 200,000 yen: 880 yen (800 yen excluding tax)
Under 300,000 yen: 990 yen (900 yen excluding tax)
Under 500,000 yen: 1,430 yen (1,300 yen excluding tax)

*Please note that the COD fee will not be displayed in the "Order Completion Email" or "Statement".
*Payment is only accepted in cash.

We accept returns and exchanges of ordered products within 7 days of delivery, as long as the product is unused.
Please contact us via " CONTACT " within 3 days of the product's delivery date, clearly stating the orderer's name, order number, and your request for return or exchange.
We will contact you by email or phone using the contact information you provided when placing your order.
Please make sure the item is delivered to the designated return address within 7 days.
However, please note that we cannot accept returns or exchanges in the following cases:

・If the product has been used ・If the product has been damaged or scratched due to customer's fault ・If the product tag, price tag, label, etc. has been lost ・If more than 8 days have passed since the product arrived (delivery completion date) ・If our company determines that we cannot accept returns or exchanges

□ Regarding return shipping costs <br/>If you return or exchange a product for your own reasons, you will be responsible for shipping costs, cash on delivery fees, refund fees (bank transfer, remittance, etc.).
If the item is defective or shipped by mistake, we will cover the cost.

□ Regarding refunds <br/>After we have confirmed the returned product, we will process the refund through your credit card company.
Please note that it may take some time for the refund to be processed depending on the credit card company's policy.
In addition, if you paid by bank transfer, cash on delivery, or convenience store payment, the refund will be made to the specified account.
*We do not accept refunds via registered cash mail.
*Refunds will not be given at convenience stores.