Legal notice

Seller Information

Seller
Equality Co., Ltd.

Person Responsible for Operations
Daisuke Ueda

Postal Code
150-0001

Address
Shuwa Gaien Residence 408,
2-6-6 Jingumae, Shibuya-ku, Tokyo, Japan

Additional Fees

In addition to the product price, shipping fees, cash-on-delivery fees, and bank transfer fees may apply.

  • Free shipping nationwide for orders totaling JPY 16,500 (tax included) or more.

  • For orders under JPY 16,500 (tax included), shipping fees are charged as follows.

  • International shipping is handled via Japan Post EMS.
    Shipping fees vary depending on weight and destination and are automatically calculated at checkout.
    Any customs duties, import taxes, or related fees are the responsibility of the customer.

Domestic Shipping Fees (Japan)

Hokkaido: JPY 1,000
Hokkaido

Tohoku / Kanto / Shinetsu / Hokuriku / Tokai: JPY 670
Aomori, Iwate, Miyagi, Akita, Yamagata, Fukushima, Ibaraki, Tochigi, Gunma, Saitama, Chiba, Tokyo, Kanagawa, Yamanashi, Niigata, Nagano, Toyama, Ishikawa, Fukui, Gifu, Shizuoka, Aichi, Mie

Kinki: JPY 750
Shiga, Kyoto, Osaka, Hyogo, Nara, Wakayama

Chugoku / Shikoku: JPY 850
Tottori, Shimane, Okayama, Hiroshima, Yamaguchi, Tokushima, Kagawa, Ehime, Kochi

Kyushu: JPY 1,000
Fukuoka, Saga, Nagasaki, Kumamoto, Oita, Miyazaki, Kagoshima

Okinawa: JPY 1,040
Okinawa

Order Validity Period

Orders must be completed within 7 days of placement.
If payment is not confirmed within 7 days, the order will be automatically canceled as it will be deemed that there is no intent to purchase.

Defective Products

Please contact us promptly after receiving the product.
For details, please refer to our Refund Policy.

Sales Quantity

Please check each product page for available quantities.

Delivery Time

Orders are shipped within 1–3 business days after confirmation.
Please note that shipments are not processed on Thursdays and public holidays.

For details, please refer to Shipping Information.
International deliveries typically take 7–21 business days, depending on the destination and customs procedures.

Payment Methods

  • Credit Card (VISA, MasterCard, American Express, JCB)

  • Apple Pay

  • Google Pay

  • PayPal

  • Rakuten Pay

  • Deferred Payment (Paidy)

  • Mobile Payment (QR Code)

  • au PAY

  • Convenience Store Payment

  • Bank Transfer

  • Cash on Delivery (Japan Post, cash only)

※ For E-Gift Card purchases, the following payment methods are not accepted:
Deferred Payment (Paidy), Bank Transfer, Cash on Delivery, Convenience Store Payment.

Payment Deadline

Payment must be completed within 5 days after our confirmation email is sent.

Return Policy

Returns are accepted within 7 days of product delivery.

Return Shipping Fees

  • Returns due to customer preference are at the customer’s expense.

  • For defective products, return shipping costs will be covered by us.

  • For international orders, returns and exchanges are generally not accepted.
    Exceptions apply only in cases of defects or incorrect shipments, in which case we will cover the return shipping costs.

About E-Gift Cards

Due to the nature of digital gift cards, E-Gift Cards cannot be returned, refunded, or exchanged for cash.
For details, please refer to the product page and the Terms of Service.

Contact Information

Phone Number
+81-3-5454-5111

Email Address
shop@itti-tokyo.jp

Website
https://itti-tokyo.jp/