About shipping charges
If the total product price is 16,500 yen (tax included) or more, shipping is free nationwide.
If the total product price is less than 16,500 yen (tax included), the following shipping charges will apply.

[Hokkaido] 1,000 yen
Hokkaido

[Tohoku, Kanto, Shinetsu, Hokuriku, Tokai] 670 yen
Aomori Prefecture Iwate Prefecture Miyagi Prefecture Akita Prefecture Yamagata Prefecture Fukushima Prefecture Ibaraki Prefecture Tochigi Prefecture Gunma Prefecture Saitama Prefecture Chiba Prefecture Tokyo Kanagawa Prefecture Yamanashi Prefecture Niigata Prefecture Nagano Prefecture Toyama Prefecture Ishikawa Prefecture Fukui Prefecture Gifu Prefecture Shizuoka Prefecture Aichi Prefecture Mie Prefecture

[Kinki] 750 yen
Shiga Prefecture Kyoto Prefecture Osaka Prefecture Hyogo Prefecture Nara Prefecture Wakayama Prefecture

[Chugoku/Shikoku] 850 yen
Tottori Prefecture Shimane Prefecture Okayama Prefecture Hiroshima Prefecture Yamaguchi Prefecture Tokushima Prefecture Kagawa Prefecture Ehime Prefecture Kochi Prefecture

[Kyushu] 1,000 yen
Fukuoka Prefecture Saga Prefecture Nagasaki Prefecture Kumamoto Prefecture Oita Prefecture Miyazaki Prefecture Kagoshima Prefecture

[Okinawa] 1,040 yen
Okinawa Prefecture

We will ship within 1-3 business days via Japan Post.
However, we are closed for shipping every Thursday except on public holidays.
If you choose to pay by bank transfer or convenience store payment, your order will be shipped after the transfer has been confirmed.

Since we share inventory with our physical stores, depending on when you place your order, the product may be sold out at the physical store and we may not be able to provide it.
In that case, we will contact you by email and proceed with the cancellation, so please be aware of this.

If you don't receive an email, it may be for the following reasons:

・If you are using spam filters, your settings may be such that you are unable to receive emails. Please make sure that you have set your settings to allow emails from the "@itti-tokyo.jp" domain.

・There may be an error in the email address you registered. Please let us know the correct email address by contacting us at shop@itti-tokyo.jp .

・Your mailbox may have reached its capacity limit. Please delete any unnecessary emails to free up some space on the server.

Yes, we can ship internationally. Please check the following:

About international shipping

Products will be delivered by Japan Post's International Express Mail Service (EMS).
Shipping costs are calculated automatically based on the weight of your order and your delivery location.
For detailed shipping costs, please see below:
👉 EMS Fee List (Japan Post Official Website)

Shipping Notes

• Shipping costs are calculated automatically based on the weight of the item.
• Delivery times vary depending on your location (usually 7-21 business days)
• Customs duties, import taxes, and customs clearance fees are the responsibility of the customer.
• Delivery may not be possible to some countries and regions.
• Once shipped, you will receive an email with a tracking number.

■ Products not eligible for international shipping

The following items are not eligible for international shipping:

• Exotic leather products (e.g. crocodile leather, python leather, ostrich leather, etc.)
• Leather care products (creams, sprays, oils, and other chemical products)

■ Payment methods for overseas

For international orders, we accept the following payment methods:

• Credit card (VISA/MasterCard/American Express/JCB)
• Digital wallets (Shop Pay/Apple Pay/Google Pay)
• PayPal

*This site is available in Japanese, English, and Traditional Chinese.
*All product prices and payments are in Japanese Yen (JPY).
*The amount may be converted into local currency by your credit card company or PayPal.

■ Regarding returns and exchanges for items shipped overseas

As a general rule, we do not accept returns or exchanges for products shipped overseas.
However, we will only accept returns or exchanges if the product is defective or has been delivered incorrectly.
In that case, please contact us immediately by email to " shop@itti-tokyo.jp " with a photo of the defective part.
If the return is a result of our error, we will cover the return shipping costs.
Please note that we cannot accept returns or exchanges due to customer reasons (such as differences in image or size).

When placing your order, please select your desired delivery date and time from the "Desired delivery date and time" displayed on the cart screen.
You can specify the delivery date and time from 3 to 15 days later.
Unless otherwise specified, we will arrange for delivery on the earliest possible date.
We cannot change the delivery date and time after an order has been confirmed.
Furthermore, although the system allows you to specify a delivery date for pre-ordered items, we are unable to accept your request for a specific delivery date.

If you would like to specify a delivery time, please choose from the following six options.

Morning (8:00-12:00)
・12:00-14:00
・14:00-16:00
・16:00-18:00
・18:00-20:00
・19:00-21:00

You can pay by one of the following methods:

・Credit card (VISA, MasterCard, American Express, JCB)
・Apple Pay
・Google Pay
・PayPal
・au PAY
・Rakuten Pay
・Pay later (paid)
・Smartphone payments ( PayPay , LINE Pay , Merpay )
・Convenience store payment (Lawson, Ministop, FamilyMart, Seven-Eleven, Daily Yamazaki, Seico Mart)
・Bank transfer/cash on delivery

For convenience store payments and bank transfers, transfer fees must be borne by the customer.
For cash on delivery, a cash on delivery fee will be charged in addition to the total amount.
For details, please refer to "Payment Methods ".

If you would like to use a payment method other than quick payment, such as "Shop Pay", "Apple Pay", or "Google Pay", you can choose from the following options.

- On the product page, tap "Add to Cart" or "Purchase with Shop Pay" and tap "Other payment methods" below to select various payment methods.

- On the cart page, tap "Checkout" under Quick Payment to select from various payment methods.

当サイトでは KOMOJUの決済代行サービス を利用しております。ご注文時に発行される「払込番号」を使用し、選択したコンビニエンスストアの店頭にてお支払いいただく方法です。

• 決済手数料 はお客様ご負担となります。
• ご注文日から 5日以内 に、決済方法入力画面で選択したコンビニにてお支払いください。
  ※期限を過ぎた場合は自動的にキャンセルとなります。
• コンビニ決済（KOMOJU）を選択された場合、KOMOJUより「お支払いに必要な番号」を記載したメールが送信されます。メールを受信できるよう、フィルター設定で「@komoju.com」を解除していただき、no-reply@komoju.com からのメールを受信可能に設定してください。
  

お支払い可能なコンビニエンスストアは以下の通りです。各コンビニの決済方法の詳細は、リンク先からご確認ください。

• セブン‐イレブン
• ローソン
• ファミリーマート
• デイリーヤマザキ
• ミニストップ
• セイコーマート
  

▶︎ [コンビニでのお支払い方法の詳細はこちら]

We offer gift wrapping services for an additional fee.
On the product page or cart page, check "Is this a gift?" and add it to your cart.
If you purchase multiple items, they will be wrapped together.
If you would like to have specific items wrapped, please enter the details in the comments section on the cart page.
Click here to order gift wrapping only.

When ordering by phone, you can pay by credit card, cash on delivery, or bank transfer. Please call the number below and tell us how you would like to place an order. At that time, we would appreciate it if you could let us know the product name and the color you would like.
Please note that we do not accept orders by fax.

For inquiries, please contact: ICHI GALLERY
TEL: 03-5454-5111

Reception hours: 11:00-18:00
Closed: Thursdays (except for public holidays)

When ordering, please write "I would like a receipt" in the comments section on the cart page, and enter the recipient's name and any notes. A receipt will be enclosed with the product.
If you would like to have the certificate issued after receiving the shipping notification, we will send it to you in PDF format to the email address you registered.

Orders that can be cancelled are limited to those that have not yet begun preparation for shipping. If you wish to cancel, please contact us via " CONTACT " with the necessary information.

We accept returns and exchanges of ordered products within 7 days of delivery, as long as the product is unused.
Please contact us via " CONTACT " within 3 days of the product's delivery date, clearly stating the orderer's name, order number, and your request for return or exchange.

We will contact you by email or phone using the contact information you provided when placing your order.
Please make sure the item is delivered to the designated return address within 7 days.
For details, please see " Returns and Exchanges ".

We sincerely apologize for any inconvenience caused.
We will respond as soon as possible, so please contact us via " CONTACT ".
If the item is defective or sent in error, we will cover the return shipping costs.

For repairs, please contact us using the " REPAIR REQUEST FORM ".

It is important to regularly maintain your leather products.
Although this varies depending on how often and under what conditions you use your product, we recommend that you begin maintenance approximately every 3 months to 1 year.
With regular maintenance, leather will age beautifully.

For daily care, simply remove dust and dirt with a dry, soft cloth and smooth the surface to make even small scratches less noticeable.
For stubborn stains, do not rub with a brush. Instead, brush from various directions to remove dust and dirt, then apply a thin layer of leather cleaner to a cloth and wipe gently.
Then wipe dry with a soft, dry cloth.
When using a cleaner, we recommend testing it in an inconspicuous area before using it all over.

To verify your identity, you must register an email address that you can use. Please prepare an unused email address and register it again to your account.

The only things you can change on the My Account page are your address, name, and phone number; you cannot change your email address.
If you wish to change your email address, you will need to register a new account.

You can check your order history by logging in to your account using the email address you registered when placing your order.

At the bottom of each newsletter you receive, there will be a link labeled "unsubscribe." Clicking on this link will allow you to unsubscribe.

To change your registration information, please log in to My Account. Only your address, name and phone number can be changed.

ITTI FLAGSHIP SHOP
"ICHI GALLERY"
Address: 1F Matsuno Building, 2-18-16 Tomigaya, Shibuya-ku, Tokyo 151-0063
Open: 12:00 - 19:00
Tel: 03-5454-5111
Email: ichi@itti-tokyo.jp
Instagram:@ichi_gallery_

If you are looking for a product, please contact us via " CONTACT " specifying your area of ​​residence and the product name or part number.

The ITTI Online Shop does not accept reservations for products, but at our flagship store, ICHI GALLERY, you can reserve items for up to one week.
For further information, please contact us at the details listed below.
Tel: 03-5454-5111
Email: ichi@itti-tokyo.jp