ITTI (イッチ) ONLINE SHOP (オンラインショップ) 公式通販サイト メンズ レディース 革小物 レザーブランド



We will answer your frequently asked questions.

About your order

About shipping charges <br/>If the total product price is 16,500 yen (tax included) or more, shipping is free nationwide.
If the total product price is less than 16,500 yen (tax included), the following shipping charges will apply.

[Hokkaido] 1,000 yen Hokkaido

[Tohoku, Kanto, Shinetsu, Hokuriku, Tokai] 670 yen Aomori Prefecture Iwate Prefecture Miyagi Prefecture Akita Prefecture Yamagata Prefecture Fukushima Prefecture Ibaraki Prefecture Tochigi Prefecture Gunma Prefecture Saitama Prefecture Chiba Prefecture Tokyo Kanagawa Prefecture Yamanashi Prefecture Niigata Prefecture Nagano Prefecture Toyama Prefecture Ishikawa Prefecture Fukui Prefecture Gifu Prefecture Shizuoka Prefecture Aichi Prefecture Mie Prefecture

[Kinki] 750 yen Shiga Prefecture Kyoto Prefecture Osaka Prefecture Hyogo Prefecture Nara Prefecture Wakayama Prefecture

[Chugoku/Shikoku] 850 yen Tottori Prefecture Shimane Prefecture Okayama Prefecture Hiroshima Prefecture Yamaguchi Prefecture Tokushima Prefecture Kagawa Prefecture Ehime Prefecture Kochi Prefecture

[Kyushu] 1,000 yen Fukuoka Prefecture Saga Prefecture Nagasaki Prefecture Kumamoto Prefecture Oita Prefecture Miyazaki Prefecture Kagoshima Prefecture

[Okinawa] 1,040 yen Okinawa Prefecture

We will ship within 1-3 business days via Japan Post.
However, we are closed for shipping every Thursday except on public holidays.
If you choose to pay by bank transfer or convenience store payment, your order will be shipped after the transfer has been confirmed.

Since we share inventory with our physical stores, depending on when you place your order, the product may be sold out at the physical store and we may not be able to provide it.
In that case, we will contact you by email and proceed with the cancellation, so please be aware of this.

If you don't receive an email, it may be for the following reasons:

・If you are using spam filters, your settings may be such that you are unable to receive emails. Please make sure that you have set your settings to allow emails from the "" domain.

・There may be an error in the email address you registered. Please let us know the correct email address by contacting us at .

・Your mailbox may have reached its capacity limit. Please delete any unnecessary emails to free up some space on the server.

Currently, we only ship domestically and do not offer international shipping.

When placing your order, please select your desired delivery date and time from the "Desired delivery date and time" displayed on the cart screen.
You can specify the delivery date and time from 3 to 15 days later.
Unless otherwise specified, we will arrange for delivery on the earliest possible date.
Furthermore, although the system allows you to specify a delivery date for pre-ordered items, we are unable to accept your request for a specific delivery date.

If you would like to specify a delivery time, please choose from the following seven options.

Morning (8:00-12:00)

You can pay by one of the following methods:

・Credit card (VISA, MasterCard, American Express, JCB)
Apple Pay
Google Pay
Amazon Pay
au PAY
Rakuten Pay
Pay Later (Payday)
・Smartphone payments ( PayPay , LINE Pay , Merpay )
・Convenience store payment (Lawson, Ministop, FamilyMart, Seven-Eleven, Daily Yamazaki, Seico Mart)
・Bank transfer/cash on delivery

For convenience store payments and bank transfers, transfer fees must be borne by the customer.
For cash on delivery, a cash on delivery fee will be charged in addition to the total amount.
For details, please refer to " Payment Methods ".

We offer gift wrapping services for an additional fee.
On the product page or cart page, check "Is this a gift?" and add it to your cart.
If you purchase multiple items, they will be wrapped together.
If you would like to have specific items wrapped, please enter the details in the comments section on the cart page.
Click here to order gift wrapping only.

When ordering by phone, you can pay by credit card, cash on delivery, or bank transfer. Please call the number below and tell us how you would like to place an order. At that time, we would appreciate it if you could let us know the product name and the color you would like.
Please note that we do not accept orders by fax.

TEL: 03-5454-5111

Business hours: 11:00-18:00
Closed: Thursdays (except for public holidays)

When placing an order, please enter "I would like a receipt" in the notes section on the cart page.
It will be enclosed with the product and delivered.

Returns and Exchanges

We accept returns and exchanges of ordered products within 7 days of delivery, as long as the product is unused.
Please contact us via " CONTACT " within 3 days of the product's delivery date, clearly stating the orderer's name, order number, and your request for return or exchange.

We will contact you by email or phone using the contact information you provided when placing your order.
Please make sure the item is delivered to the designated return address within 7 days.
For details, please see " Returns and Exchanges ".

We sincerely apologize for any inconvenience caused.
We will respond as soon as possible, so please contact us via " CONTACT ".
If the item is defective or sent in error, we will cover the return shipping costs.

We sincerely apologize for any inconvenience caused.
We will respond as soon as possible, so please contact us via " CONTACT ".
If the item is defective or sent in error, we will cover the return shipping costs.

About repairs and maintenance

For repairs, please contact us using the " REPAIR REQUEST FORM ".

It is important to regularly maintain leather.
Although this varies depending on how often and under what conditions you use your product, we recommend that you begin maintenance approximately every 3 months to 1 year.
With regular maintenance, leather will age beautifully.

For daily care, simply remove dust and dirt with a dry, soft cloth and smooth the surface to make even small scratches less noticeable.
For stubborn stains, do not rub with a brush. Instead, brush from various directions to remove dust and dirt, then apply a thin layer of leather cleaner to a cloth and wipe gently.
Then wipe dry with a soft, dry cloth.
When using a cleaner, we recommend testing it in an inconspicuous area before using it all over.


Address: 1F Matsuno Building, 2-18-16 Tomigaya, Shibuya-ku, Tokyo 151-0063
Open: 12:00 - 19:00
Tel: 03-5454-5111

If you are looking for a product, please contact us via " CONTACT " specifying your area of ​​residence and the product name or part number.

The ITTI Online Shop does not accept reservations for products, but at our flagship store, ICHI GALLERY, you can reserve items for up to one week.
For further information, please contact us at the details listed below.
Tel: 03-5454-5111

Contact us via LINE

On our official LINE account, you can not only view our full lineup, but also ask about aftercare and repairs. Feel free to contact us via the chat screen.

Contact us by email

If the above FAQ does not solve your problem, please contact us using the form below with your name, email address, and inquiry details.