We offer a service where you can pick up your online order directly at our store. This is a safe service with free shipping and the ability to check the product in person before receiving it.
Features of the store pick-up service
How to use
STEP 1: Select a product online
Add the items you want to your cart at ITTI ONLINE SHOP.
STEP 2: Select "Pick up in store"
When you check out, select "Pick up in store" as your shipping method.
STEP 3: Advance payment online
Complete online payments with credit card, Apple Pay, etc.
*If you choose to pick up your order in store, cash on delivery or payment in store is not available.
STEP 4: Wait for the email that says it's ready
Once your item is ready, we will send you a "Ready for pickup" email.
STEP 5: Pick up at the store
Once you receive this email, please come to the store during business hours and show the staff the order completion email or your order history on your My Page.
Precautions for Use
- In-store pickup is only available for orders that have been prepaid online.
Please collect your item within 7 days of receiving the notification that the item is ready.
- All items in a single order will use the same shipping method.
- We cannot change the shipping method after the order has been confirmed.
・Please pick up your order during store opening hours.
If the product reservation period has expired, your order may be cancelled.
FAQ
A: Please collect your item within 7 days of receiving the notification that the item is ready. If you do not receive the product within this period, your order may be cancelled.
A: Please provide your order confirmation email or order number. We also recommend that you bring identification to verify your identity.
A: Yes, you can. However, it will be smoother if you let us know the name of the person placing the order and the order number, as well as the name of the person who will be acting on your behalf.
A: If you choose to pick up your order in store, only the following online prepayment methods are available.
・Credit card payment ・Apple Pay
・Google Pay
・PayPay
・Rakuten Pay ・au Pay
・Smartphone payments/deferred payment (Payday)
A: The following payment methods cannot be used for in-store pickup. Please make sure to pay in advance online.
・Cash on delivery payment ・Convenience store payment ・Bank transfer ・Payment at the store (cash, credit card, electronic money)
A: If the product has not yet been prepared, please contact us using the inquiry form to cancel. However, we may not be able to accept cancellations after the product has been prepared.
inquiry
If you have any questions about the store pickup service, please feel free to contact us using the information below.