CRISTY SMART MID WLT .5 / POROSUS CROCO【LIMITED】

Shipping
If the total price of all products is 16,500 yen (tax included) or more, shipping is free nationwide.
If the total product price is less than 16,500 yen (tax included), the following shipping charges will apply.

[Hokkaido] 1,000 yen
Hokkaido

[Tohoku, Kanto, Shinetsu, Hokuriku, Tokai] 670 yen
Aomori Prefecture, Iwate Prefecture, Miyagi Prefecture, Akita Prefecture, Yamagata Prefecture, Fukushima Prefecture, Ibaraki Prefecture, Tochigi Prefecture, Gunma Prefecture, Saitama Prefecture, Chiba Prefecture, Tokyo, Kanagawa Prefecture, Yamanashi Prefecture, Niigata Prefecture, Nagano Prefecture, Toyama Prefecture, Ishikawa Prefecture, Fukui Prefecture, Gifu Prefecture, Shizuoka Prefecture, Aichi Prefecture, Mie Prefecture

[Kinki] 750 yen
Shiga Prefecture Kyoto Prefecture Osaka Prefecture Hyogo Prefecture Nara Prefecture Wakayama Prefecture

[Chugoku/Shikoku] 850 yen
Tottori Prefecture Shimane Prefecture Okayama Prefecture Hiroshima Prefecture Yamaguchi Prefecture Tokushima Prefecture Kagawa Prefecture Ehime Prefecture Kochi Prefecture

[Kyushu] 1,000 yen
Fukuoka Prefecture Saga Prefecture Nagasaki Prefecture Kumamoto Prefecture Oita Prefecture Miyazaki Prefecture Kagoshima Prefecture

[Okinawa] 1,320 yen
Okinawa Prefecture

About shipping methods
Products will be delivered within Japan via Japan Post within 1 to 3 business days.
However, we are closed for shipping every Thursday except on public holidays.
If you choose bank transfer, your order will be shipped after the transfer has been confirmed.
*You cannot specify the delivery company.
*We do not ship to business offices.

Regarding specifying delivery date
If you would like to specify a delivery date, please specify the date on the cart screen.
You can specify the delivery date and time from 3 to 15 days later.
Unless otherwise specified, we will arrange for delivery on the shortest possible date.

Regarding specifying delivery time slots
Please select from the following six types.

• Morning (8:00-12:00)
• 12:00-14:00
• 14:00-16:00
• 16:00-18:00
• 18:00-20:00
• 19:00-21:00
  

*Please note that it may take longer than usual to deliver to Hokkaido, Kyushu, Okinawa, other remote islands and remote areas.
*If you are not at home on the delivery date, the delivery company will leave a notice of absence and take the product back.
Please contact the contact details listed on the delivery notice and instruct us to redeliver the item.

About cash on delivery shipping
If a parcel sent by cash on delivery is not received by the customer and exceeds the storage period of the delivery company, and is returned to us, your order will be cancelled.
We will re-ship only upon request, but shipping costs will be added to the total amount paid at the time of order.
If the product is returned without a valid reason, such as refusal to accept the COD or expiration of the storage period, we will charge you the round-trip shipping fee and the COD fee, and will add you to our blacklist as a malicious user.
Even if we offer free shipping, we will actually cover the shipping costs, so we will charge you the shipping fee listed in the shopping guide.

About gift wrapping
For a fee,TrappingWe accept orders.
We ask that you pay a wrapping fee of 500 yen.
On the product page or cart page, check "Is this a gift?" and add it to your cart.
If you purchase multiple items, we will combine them into one gift wrapping item.
If you would like to have specific items wrapped, please enter the details in the comments section on the cart page.
To order only the gift wrapping kit,HerePlease order from here.

Overseas delivery
Products will be delivered by Japan Post's International Express Mail Service (EMS).
Shipping costs are calculated automatically based on the weight of your order and your delivery area.
For detailed shipping fees, please refer to the official Japan Post website:
EMS Fee List (Japan Post official website)

Shipping Notes

• Shipping costs are calculated automatically based on the weight of the item.
• Delivery times vary by region (usually 7-21 business days)
• Customs duties, import taxes and customs clearance fees are the responsibility of the customer.
• Delivery may not be possible in some areas
• Once shipped, we will send you a tracking number via email.

Items that cannot be shipped

The following items are not eligible for international shipping:

• Exotic leather products (crocodile leather, python leather, ostrich leather, etc.)
• Leather care products (creams, sprays, oils, and other chemicals)

Domestic payment methods
You can pay by one of the following methods:

□Credit card (VISA, MasterCard, American Express, JCB)
Payment can only be made in one lump sum.
*Depending on your credit card, revolving payments may be required.

□Apple Pay
Apple Pay is a payment method that allows you to make purchases using the address and payment information registered to your Apple Pay account.
After selecting your payment method, please follow the instructions of the payment service to make your payment.

□Google Pay
This is a payment method that allows you to make purchases using the address and payment information registered in your Google Pay account.
After selecting your payment method, please follow the instructions of the payment service to make your payment.

□PayPal
This is a payment method that allows you to make purchases using the address and payment information registered in your PayPal account.
After selecting your payment method, please follow the instructions of the payment service to make your payment.

□Rakuten Pay
This is a payment method that allows you to earn and use "Rakuten Points" when making payments using the address and payment information registered to your Rakuten ID.
After selecting your payment method, please follow the instructions of the payment service to make your payment.
*Rakuten Points can only be earned when paying with Rakuten Card, Rakuten Points, or Rakuten Cash.

□Pay later)
This payment method can be used with just an email address and mobile phone number. No prior registration or credit card is required. Payment is made in one lump sum the following month. The monthly usage amount will be confirmed on the 1st of the following month and will be notified by email and SMS.

□Smartphone payment (QR code)
PayPay,LINE Pay,Merpayis available.
You will need to download the app you wish to use in advance.
After completing your order, scan the QR code with your payment app to complete the payment.
If you do not pay immediately, your order will be automatically cancelled.

□au PAY
This is a payment method that allows you to make purchases using the payment information registered with your au ID.
You will need to download the app you wish to use in advance.
After selecting your payment method, please follow the instructions of the payment service to make your payment.

□Convenience store payment
Once your order is complete, we will send you an email confirming your order has been received.
This email will include the "payment slip number" and "receipt number" required for payment, as well as instructions for paying at the convenience store.
Please follow the instructions and pay at a convenience store within 5 days of placing your order.
Please note that the payment fee of 190 yen will be borne by the customer.
The following six types of convenience stores can be used for convenience store payments on this site.
Lawson, Ministop, Family Mart, Seven-Eleven, Daily Yamazaki, Seicomart

□Bank transfer
After completing your order, please refer to the account information provided in the order confirmation email and make payment within 5 days of the order date.
When making a bank transfer, please be sure to enter the "Order Number" listed in the "Order Confirmation" email that will be sent to you after your order is completed in the remitter's name field.
Please note that the transfer fee will be borne by the customer.
Please note that if the deadline is exceeded, your order will be automatically cancelled.

□Cash on delivery via Japan Post
If you select "Cash on Delivery", the following "Cash on Delivery Fee" will be charged in addition to the "Total Price" displayed on the screen.
Please pay the total price plus the cash-on-delivery fee to the delivery person.
Payment is accepted in cash only.
Please note that the cash on delivery fee will not be displayed on the "Order Completion Email" or "Statement."

Under 30,000 yen: 330 yen (300 yen excluding tax)
Under 100,000 yen: 550 yen (500 yen excluding tax)
Under 200,000 yen: 880 yen (800 yen excluding tax)
Under 300,000 yen: 990 yen (900 yen excluding tax)
Under 500,000 yen: 1,430 yen (1,300 yen excluding tax)

* Regarding refusal of delivery when paying by cash on delivery
In mail order sales, the intention to purchase and pay for the product is assumed at the time of ordering, and the Mail Order Selling Act comes into effect, with both parties assuming responsibility for the sale and purchase.
If you decline or refuse to receive an item that has been shipped via cash on delivery, the item will be returned to the store.
In such cases, the store will incur losses such as shipping and cash-on-delivery fees, packaging material costs, and the time required for packaging.
Therefore, if the product is returned without a valid reason, such as refusal to accept the COD or expiration of the storage period, we will charge you the round-trip shipping fee and the COD fee, and will add you to our blacklist as a malicious user.
Even if we offer free shipping, we will actually cover the shipping costs, so we will charge you the shipping fee listed in the shopping guide.

Payment methods for overseas
For international orders, we accept the following payment methods:

□ Credit card (VISA, MasterCard, American Express, JCB)
□ Digital wallet (Shop Pay ・Apple Pay・Google Pay)
□PayPal
*This site is available in Japanese, English, and Traditional Chinese.
*The notation and payment currency will be Japanese Yen (JPY).
*If you are ordering from overseas, the amount will be converted into local currency by your credit card company, PayPal, etc.

Returns and exchanges of ordered products are accepted within 7 days of delivery, provided the product is in unused condition.
If you wish to return the item, please be sure to contact the returns and exchanges office listed below before returning the item, clearly stating the order name, order number, and the reason for the return or exchange.
We will contact you by email or phone using the contact information you provided when placing your order.
When returning the product, please ensure that delivery to the specified return address is completed within 7 days, including the delivery completion date.
Once we receive the returned product, we will process your refund or exchange.
Please note that refunds and exchanges may take some time.
Please note that exchanges are only accepted if the item is in stock, and shipping costs for the exchange will be borne by the customer.
Please note that gift wrapping and shopping bags are not eligible for returns or exchanges.

Regarding returns and exchanges for items shipped overseas

As a general rule, we do not accept returns or exchanges for items shipped overseas.
We will only accept returns or exchanges if the product is defective or has been delivered incorrectly. In such cases, please contact us by email within 5 days of receiving the product, attaching a photo of the defective part.
If the product is defective or delivered incorrectly, we will cover the return shipping costs.
We cannot accept returns or exchanges for items shipped overseas due to customer convenience.

If we cannot accept returns or exchanges

・If used
・If damage or breakage occurs due to customer's fault
・If product tags, price tags, labels, etc. are lost
・If more than 8 days have passed since the product arrived (delivery completion date)
・Products purchased from other companies (please contact the store where you purchased the product)
・Other cases where we determine that we cannot accept returns or exchanges.

Returns and exchanges accepted

Email:shop@itti-tokyo.jp
Tel:03-5454-5111
* Reception hours: 11:00~18:00 (except Thursdays)

Return address

〒151-0063
Matsuno Building 1F, 2-18-16 Tomigaya, Shibuya-ku, Tokyo
ICHI GALLERY / ITTI Online Shop Returns Department
Tel:03-5454-5111

Return shipping fees

In the case of returns or exchanges due to customer reasons such as "the product is different from what I expected" or "I ordered the wrong product", the following costs will be borne by the customer:

·postage
・Packing material cost (300 yen)
・Cash on delivery fee
・Refund fees (transfer, remittance, etc.)

Please return the product to the return address with shipping prepaid.
Please note that if you return the item by cash on delivery, the refund will be made after deducting a flat shipping fee of 1,000 yen (or the actual cost if it exceeds this amount).
If there is a defect in the product, please contact us by email with a photo of the defect attached.
If the item is defective or shipped incorrectly, we will cover the cost.

Refund Policy

After confirming the returned product, we will process the refund through your credit card company.
Please note that it may take some time for the refund to be processed depending on the credit card company's policy.
If you paid by bank transfer, cash on delivery, or convenience store payment, the refund will be made to your designated account.
Once the product has been inspected, the refund will be processed within 5 business days.

In your return request email, please include the following:

・Bank name
・Branch name
・Account number
・Account holder name (※Please be sure to include furigana)

*Please be sure to provide the account number of the person placing the order. (Accounts in the name of a relative are not accepted.)
*Refunds via registered cash mail are not accepted.
*Refunds will not be given at convenience stores.

About cooling off

Please note that products sold on this website are not subject to the cooling-off period, as they are purchased through mail order sales, which are accessed by customers.

About order cancellation

We generally handle order cancellations on an individual basis, but if the same customer repeatedly cancels orders, we may refuse future orders without prior notice to prevent disruption to our store's operations.
Please be aware of this.